Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
RETURN / REFUND POLICY FOR IN-STOCK PRODUCTS:
- No reason returns are subject to a 50% restocking, processing, and handling charge for merchandise only. Shipping is not refundable.
- Reason returns are subject to a 40% restocking, processing, and handling charge for merchandise. Shipping is not refundable.
- Returns not received within 30 days of our original ship date are not refundable.
- Defective products will be entirely refunded if returned within 30 days from the ship to date. We will supply a return shipping label.
- If the product is defective, we will send you a shipping document.
- Return eligibility requirements: your item must be unused and in the same condition received. It must also be in the original packaging.
RETURN / REFUND POLICY FOR CUSTOM PRODUCTS:
ANY CUSTOMIZED PRODUCT ORDERED OR MADE FOR YOU ARE NOT RETURNABLE OR REFUNDABLE. ALSO, ALL PRODUCTS THAT YOU HAVE REQUESTED BUT ARE NOT LIMITED TO:
- Custom Action Figure Orders are NOT Returnable or Refundable
- Custom BobbleHeads Orders are not Returnable or Refundable.
- Custom Figurines Orders are not Returnable or Refundable
- Anything Custom Product Order is not Returnable or Refundable
- Overseas Customers are Responsibility Tariffs and Taxes from your Country: If the package is delivered and you refuse the delivery is an admission of delivery, and therefore your order is not refundable.
- Overseas Customers refusing a delivery for any reason is an admission of delivery, and therefore your order is not refundable.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
RM 501 Fu Yuan BLDG, NO.16 Huanjiao San Heng RD, Baiyun Dist, GuangZhou, ZIP:510000.
To return your product, you should mail your product to:
RM 501 Fu Yuan BLDG, NO.16 Huanjiao San Heng RD, Baiyun Dist, Canton, ZIP:510000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.